Our expert IT Engineers are available to visit the client ‘s office or manufacturers in Vietnam locations to troubleshoot, diagnose, and resolve a wide array of technical issues. Installing and configuring computer hardware, software, systems, networks, printers, and scanners, monitoring and maintaining computer and networks.
Utilize a variety communication platforms ( Whatsapp, Microsoft Teams, Cisco Webex…) and email between the onsite engineer and the remote technical support team to maintain smooth operations, overcome technical challenges, and focus on our core objectives with achieved the SLA
Type of resources used:
+ End-User Support
+ Field Engineers/ Dispatch Engineers
+ Onsite Technical (Backfill ,Regular, Daily, Weekly)
+ FTE: Full Time Engineers
+ Desktop Support Specialists